Communication Skill Overview
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- Category: Professional Skills
Description
Communication is a vital skill that involves the ability to effectively express, interpret, and understand information. It encompasses various forms such as verbal, written, non-verbal, and visual communication. This skill includes basic tasks like reading simple texts and listening to others, to more complex ones like interpreting technical documents, leading negotiations, or adapting your communication style to different audiences. Effective communication also requires an understanding of cultural differences and the ability to provide constructive criticism. As you advance in proficiency, you'll be able to coach others in effective communication, making this skill not just about understanding, but also about facilitating understanding for others.
Expected Behaviors
Micro Skills
Recognizing smartphones as a communication device
Identifying computers as a communication tool
Recognizing telephones as a communication device
Recognizing the structure of an email
Understanding the etiquette of email communication
Identifying the features of email
Identifying different social media platforms
Understanding the use of social media for personal communication
Recognizing the use of social media for professional communication
Articulating words clearly
Using appropriate tone and volume
Speaking at a moderate pace
Using correct grammar and punctuation
Writing in complete sentences
Conveying ideas clearly and concisely
Paying attention to the speaker
Not interrupting the speaker
Understanding the main points of the conversation
Identifying key points in a text
Understanding the main idea of a paragraph
Recognizing common words and phrases
Identifying facial expressions
Understanding body language
Recognizing tone of voice
Initiating a conversation
Maintaining a conversation
Closing a conversation
Using appropriate language and tone
Responding appropriately to others
Organizing thoughts before writing
Choosing the right words and phrases
Ensuring clarity and coherence
Reviewing and editing for errors
Paying full attention to the speaker
Avoiding distractions
Showing interest through body language
Reflecting back what is heard
Asking clarifying questions
Identifying main ideas and details
Making inferences
Understanding vocabulary in context
Summarizing information
Analyzing the structure of the text
Recognizing facial expressions
Paying attention to tone of voice
Noticing personal space and touch
Interpreting silence and pauses
Expressing appreciation before criticism
Being specific and clear
Focusing on behavior, not personality
Listening to feedback without defensiveness
Asking for clarification if needed
Setting discussion agenda
Encouraging participation from all members
Managing conflicts within the group
Summarizing and concluding discussions
Researching and gathering information
Organizing and structuring content
Proofreading and editing for clarity and correctness
Showing understanding through verbal and non-verbal cues
Refraining from interrupting
Reflecting on the speaker's feelings and perspectives
Understanding technical vocabulary
Identifying key points and details
Making inferences based on the text
Applying the information to relevant contexts
Recognizing different communication styles
Respecting cultural norms and etiquette
Adapting communication approach based on cultural context
Avoiding stereotypes and biases
Identifying areas of improvement
Communicating feedback clearly and respectfully
Suggesting practical solutions or alternatives
Balancing criticism with positive feedback
Understanding negotiation strategies
Identifying common ground
Managing conflicts during negotiation
Making persuasive arguments
Closing deals effectively
Identifying audience needs
Structuring proposal logically
Using persuasive language
Presenting data effectively
Proofreading for clarity and correctness
Recognizing signs of conflict
Maintaining neutrality
Understanding different perspectives
Identifying underlying issues
Proposing solutions
Understanding legal terminology
Identifying key points in documents
Analyzing implications of legal clauses
Summarizing complex legal information
Consulting with legal experts when necessary
Identifying audience characteristics
Choosing appropriate language level
Adjusting tone and pace
Using visual aids effectively
Evaluating audience response and adjusting accordingly
Identifying individual's communication strengths and weaknesses
Creating personalized coaching plans
Teaching communication techniques
Providing constructive feedback
Monitoring progress and adjusting coaching approach
Tech Experts
