Communication Skill Overview

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    Category: Professional Skills

Description

Communication is a vital skill that involves the ability to effectively express, interpret, and understand information. It encompasses various forms such as verbal, written, non-verbal, and visual communication. This skill includes basic tasks like reading simple texts and listening to others, to more complex ones like interpreting technical documents, leading negotiations, or adapting your communication style to different audiences. Effective communication also requires an understanding of cultural differences and the ability to provide constructive criticism. As you advance in proficiency, you'll be able to coach others in effective communication, making this skill not just about understanding, but also about facilitating understanding for others.

Expected Behaviors

  • Fundamental Awareness

    At the fundamental awareness level, individuals are expected to recognize basic communication tools and understand the importance of effective communication. They should be able to identify different forms of communication, such as verbal, written, and non-verbal cues.

  • Novice

    Novices should be capable of using simple verbal communication and writing basic messages. They should also demonstrate the ability to listen to others and read and understand simple texts. Recognizing non-verbal cues is another important skill at this level.

  • Intermediate

    At the intermediate level, individuals should be able to engage in conversation and write detailed messages. Active listening and reading and understanding complex texts are key skills. Interpreting non-verbal cues and giving and receiving feedback are also expected behaviors.

  • Advanced

    Advanced communicators are expected to facilitate group discussions and write professional reports. They should be able to listen with empathy and read and interpret technical documents. Understanding cultural differences in communication and providing constructive criticism are also important.

  • Expert

    Experts should be capable of leading negotiations and writing persuasive proposals. They should demonstrate the ability to listen to understand and resolve conflicts, and read and interpret legal documents. Adapting communication style to audience and coaching others in effective communication are also expected behaviors.

Micro Skills

Recognizing smartphones as a communication device

Identifying computers as a communication tool

Recognizing telephones as a communication device

Recognizing the structure of an email

Understanding the etiquette of email communication

Identifying the features of email

Identifying different social media platforms

Understanding the use of social media for personal communication

Recognizing the use of social media for professional communication

Articulating words clearly

Using appropriate tone and volume

Speaking at a moderate pace

Using correct grammar and punctuation

Writing in complete sentences

Conveying ideas clearly and concisely

Paying attention to the speaker

Not interrupting the speaker

Understanding the main points of the conversation

Identifying key points in a text

Understanding the main idea of a paragraph

Recognizing common words and phrases

Identifying facial expressions

Understanding body language

Recognizing tone of voice

Initiating a conversation

Maintaining a conversation

Closing a conversation

Using appropriate language and tone

Responding appropriately to others

Organizing thoughts before writing

Choosing the right words and phrases

Ensuring clarity and coherence

Reviewing and editing for errors

Paying full attention to the speaker

Avoiding distractions

Showing interest through body language

Reflecting back what is heard

Asking clarifying questions

Identifying main ideas and details

Making inferences

Understanding vocabulary in context

Summarizing information

Analyzing the structure of the text

Recognizing facial expressions

Paying attention to tone of voice

Noticing personal space and touch

Interpreting silence and pauses

Expressing appreciation before criticism

Being specific and clear

Focusing on behavior, not personality

Listening to feedback without defensiveness

Asking for clarification if needed

Setting discussion agenda

Encouraging participation from all members

Managing conflicts within the group

Summarizing and concluding discussions

Researching and gathering information

Organizing and structuring content

Proofreading and editing for clarity and correctness

Showing understanding through verbal and non-verbal cues

Refraining from interrupting

Reflecting on the speaker's feelings and perspectives

Understanding technical vocabulary

Identifying key points and details

Making inferences based on the text

Applying the information to relevant contexts

Recognizing different communication styles

Respecting cultural norms and etiquette

Adapting communication approach based on cultural context

Avoiding stereotypes and biases

Identifying areas of improvement

Communicating feedback clearly and respectfully

Suggesting practical solutions or alternatives

Balancing criticism with positive feedback

Understanding negotiation strategies

Identifying common ground

Managing conflicts during negotiation

Making persuasive arguments

Closing deals effectively

Identifying audience needs

Structuring proposal logically

Using persuasive language

Presenting data effectively

Proofreading for clarity and correctness

Recognizing signs of conflict

Maintaining neutrality

Understanding different perspectives

Identifying underlying issues

Proposing solutions

Understanding legal terminology

Identifying key points in documents

Analyzing implications of legal clauses

Summarizing complex legal information

Consulting with legal experts when necessary

Identifying audience characteristics

Choosing appropriate language level

Adjusting tone and pace

Using visual aids effectively

Evaluating audience response and adjusting accordingly

Identifying individual's communication strengths and weaknesses

Creating personalized coaching plans

Teaching communication techniques

Providing constructive feedback

Monitoring progress and adjusting coaching approach

Tech Experts

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StackFactor Team
We pride ourselves on utilizing a team of seasoned experts who diligently curate roles, skills, and learning paths by harnessing the power of artificial intelligence and conducting extensive research. Our cutting-edge approach ensures that we not only identify the most relevant opportunities for growth and development but also tailor them to the unique needs and aspirations of each individual. This synergy between human expertise and advanced technology allows us to deliver an exceptional, personalized experience that empowers everybody to thrive in their professional journeys.
  • Expert
    4 years work experience
  • Achievement Ownership
    Yes
  • Micro-skills
    104
  • Roles requiring skill
    88
  • Customizable
    Yes
  • Last Update
    Fri May 31 2024
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