Description
Communication is a vital skill that involves the ability to effectively express, interpret, and understand information. It encompasses various forms such as verbal, written, non-verbal, and visual communication. This skill includes basic tasks like reading simple texts and listening to others, to more complex ones like interpreting technical documents, leading negotiations, or adapting your communication style to different audiences. Effective communication also requires an understanding of cultural differences and the ability to provide constructive criticism. As you advance in proficiency, you'll be able to coach others in effective communication, making this skill not just about understanding, but also about facilitating understanding for others.
Expected Behaviors
Fundamental Awareness
At the fundamental awareness level, individuals are expected to recognize basic communication tools and understand the importance of effective communication. They should be able to identify different forms of communication, such as verbal, written, and non-verbal cues.
Novice
Novices should be capable of using simple verbal communication and writing basic messages. They should also demonstrate the ability to listen to others and read and understand simple texts. Recognizing non-verbal cues is another important skill at this level.
Intermediate
At the intermediate level, individuals should be able to engage in conversation and write detailed messages. Active listening and reading and understanding complex texts are key skills. Interpreting non-verbal cues and giving and receiving feedback are also expected behaviors.
Advanced
Advanced communicators are expected to facilitate group discussions and write professional reports. They should be able to listen with empathy and read and interpret technical documents. Understanding cultural differences in communication and providing constructive criticism are also important.
Expert
Experts should be capable of leading negotiations and writing persuasive proposals. They should demonstrate the ability to listen to understand and resolve conflicts, and read and interpret legal documents. Adapting communication style to audience and coaching others in effective communication are also expected behaviors.