Description
Zoom is a video conferencing tool that allows individuals and businesses to conduct virtual meetings, webinars, and training sessions. It offers features like screen sharing, recording, chat messaging, and breakout rooms for group activities. Users can schedule meetings in advance or start them instantly, and invite participants via email. Advanced users can customize their meeting settings, integrate Zoom with other software like Google Calendar or Outlook, and even use Zoom's APIs for custom integrations. Troubleshooting common issues and understanding advanced settings like encryption and authentication are also part of the expert-level skills. With moderate technical knowledge, one can easily navigate and utilize Zoom's functionalities.
Expected Behaviors
Fundamental Awareness
At the fundamental awareness level, users are expected to have a basic understanding of what Zoom is and its purpose. They should know how to download and install the application on their device and be able to recognize the basic interface of Zoom.
Novice
Novice users should be able to create and join meetings. They should understand how to use basic controls during a meeting such as muting/unmuting themselves, starting/stopping their video, and sending messages in the chat. They should also understand the difference between a host and a participant.
Intermediate
Intermediate users should be comfortable with scheduling meetings and inviting others to them. They should be able to manage participants by using features like mute all or the waiting room. They should also know how to share their screen during a meeting and record meetings.
Advanced
Advanced users should be proficient in setting up breakout rooms and using advanced screen sharing options like whiteboard or sharing a portion of the screen. They should be able to customize their personal meeting ID, use the polling feature, and enable and manage co-hosts.
Expert
Expert users should be able to integrate Zoom with other software like Google Calendar or Outlook. They should be capable of troubleshooting common issues and managing advanced settings like encryption and authentication. They should also be comfortable with hosting webinars and using Zoom APIs for custom integrations.