Microsoft Word

At the fundamental awareness level, users are expected to perform basic operations such as opening and closing Word, creating a new document, saving a document, printing a document, and entering text. They have a basic understanding of the software but may need assistance with more complex tasks.

Novice users can perform simple formatting tasks like changing font style and size, using bullet points and numbering, and inserting images. They can use basic tables, spell check, undo/redo commands, copy and paste text, and use the find and replace function. They may still require guidance for more advanced features.

Intermediate users can apply styles and formatting, create headers and footers, use page breaks, insert hyperlinks, and create and modify tables of contents. They can use track changes and comments, create and use templates, work with columns, use advanced find and replace functions, and create and edit charts. They can work independently but may need help with complex tasks.

Advanced users can use mail merge, create forms, use macros, use advanced styles and themes, create and manage sections, work with master documents, use advanced image manipulation tools, create custom templates, use advanced table features, and create and manage indexes. They can handle complex tasks and troubleshoot problems.

Expert users can create complex macros, use VBA scripting, create complex forms with fields and controls, use advanced mail merge with data sources, create and manage complex templates, use advanced document security features, use advanced collaboration features, create and manage complex indexes and tables of contents, use advanced master documents, and perform complex image and object manipulation. They can handle any task and provide guidance to others.